Frequently Asked Questions

Restart both the cash register and card terminal. If an error occurs, refer to the following:

Error code "Get agreement"

• Swipe the merchant card, press 1 + 1. When your address appears, press the green button twice. Then send the end-of-day report.

Error code "Alert interuption"

• The terminal must be replaced. Contact IT support.

Other Errors

• Contact IT support for assistance.

• Check if the printer is powered on and connected to your device or network.
• Restart both the printer and your computer.
• If issues continue, contact IT support.

In an office

Select the appropriate Wi-Fi network and enter your credentials if prompted.

In retailstore

The network should be automatically configured on company devices. If it is a hidden network, select the hidden network from the list and the SSID will be requested. The SSID is the name of the network, and in the next step, the password should be entered.

Ensure your device is connected to a secure network or VPN. Restart your device and try again. If the issue continues, contact IT support.

Make sure you are connected to a secure network or VPN. If this doesn't resolve the issue, contact IT support.

In an office

Log in and navigate to the network drives.

Working remotely

Use VPN access.

In retailstore

Contact IT support for access.

Step 1: Verify that you are connecting to the correct portal

• Open the GlobalProtect client from the taskbar (bottom right corner).
• Check that the Portal field shows the correct address.
• If it shows a different address, click the field and enter the correct one.
• Try to reconnect.

Step 2: Refresh the connection

• Click the menu icon (three horizontal lines – "hamburger menu")
• Select Refresh Connection.
• Try to reconnect.

Step 3: Restart the GlobalProtect client

• Right-click the taskbar and open Task Manager.
• Find the process named GlobalProtect or GlobalProtect Client.
• Right-click the process and select End Task.
• Try to reconnect.

Step 4: Restart the GlobalProtect service

• Open the Start menu and search for Services.
• In the list, find the service called PanGPS.
• Right-click it and select Restart.
• Try to reconnect.

If the problem persists after these steps, contact Nordlo Servicedesk.

Admin rights may be required. Contact IT support for assistance. In retail locations, always consult with IT before installing software.

Immediately disconnect from the network and contact IT support. Do not use the device until it’s been checked.

• Check power cables and battery charge.
• Try a hard reset: hold the power button for 30 seconds.
• If it still doesn’t power on, contact IT support.

Restart your device. If the issue persists, contact IT support.

In an office

Use the self-service password reset on the login screen (Ctrl + Alt + Delete).

In retailstore

Contact IT support for help.

Click on your profile in the top-right corner of Outlook and choose “Open.” If you still can't access the mailbox, contact IT support.

Click on your profile in the top-right corner of Outlook and choose “Open.” If you still can't access the mailbox, contact IT support.

For security, use only company-issued devices. If necessary, contact IT support to set up secure access on your personal device.

• Check the bottom right of Outlook to see if it requires login.
• Try signing in or restarting the device.
• If the problem persists, contact IT support.

Log in using your email and restart all Office apps. If the issue remains, contact IT support.

Make sure the correct environment is selected in the settings — it should be set to "Quinyx." Enter your personal email address, then click "Next" and choose your company. If the problem persists, contact IT support.

• Ensure VPN (remote) or secure network (office) is connected.
• Use the format COMPANY\username for login.
• If login fails, contact IT support.